Freight information for placing an online order with Mulberry Mongoose

Freight information for placing an online order with Mulberry Mongoose

Hi guys,

This blog is to explain the 2 freight options available to you when placing an online order. To set the scene we are based in a remote part of Zambia. Here elephant walk freely past our windows and lion relax in our gardens. The closest supermarket and hospital are a 2 hour drive away.

That does raise logistical issues but we have overcome these with tenacity and some help from our friends.

Below we have described the freight options that enable us to send your very special parcel to you. There is a fun video coming so you get a feel for the orders journey to you!

Mercury Mail
Never heard of it? Fair one. As we are based in the middle of the Zambian bush, to find a cost-effective freight method we have done a bit of research and found a cool company called Mercury Mail.  They will charge $10 to send the order and it will take about 2 weeks to reach the UK and Europe, 4 weeks for the US and 5 weeks for Australia.

Your order goes on quite a journey. It needs to travel 40 minutes from our workshop to the local airport, it will pass a lot of wildlife on its way which is fun. It then flies 1 hour and ten minutes to our capital Lusaka. Then Mercury Mail pick it up and pop it into a mail bag that is recorded and sent by plane to the UK. Finally, a Royal Mail stamp is added, and it is dropped into Royal Mail’s letter system. It is normal Royal Mail service so not traceable and a bit slower, but this epic journey costs you $10.

There is also Fedex

As you might know we send orders to stockists worldwide. To do this we use Fedex and they have a great team in Zambia and can get an order to you in 5-10 days. This service is traceable too. The order still travels pretty far and requires a wee bit of paperwork, it also costs $30, so a little more but much faster.

We love sending online orders to you. We include personal notes from our team, do birthday videos and put our heart and soul into each order. 

We hope to hear from you soon!

Kate and the Mulberry Mongoose team

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